DogeRide is a ride-hailing service that allows users to find affordable compassionate rides.

You can request a ride using the app, available for both iOS and Android devices.

What gives us the edge:

- The fastest way to get a compassionate ride

- Rides nearby with preference customizable options

- Always Low prices no matter the distance

- The price is visible in advance before booking

- Credit or debit card payment

- Detailed information about drivers and vehicles

Our partners conduct rides. All drivers must pass a qualification review, and we inspect every vehicle according to our quality and state standards.

Pickup Address:

1. Enter your pickup address. If a default address is already provided, tap "Where to?" 

2. To select a different address, tap "Change address" or adjust the pin on the map.

3. Enter your destination address to view the ride price in advance.

Additional Stops:

- You can add up to three additional stops by tapping the designated option. These stops must be added before confirming your ride request.

Service Class and Payment:

1. Choose your service class and payment method.

2. After requesting a ride, you have the option to change the payment method from cash to card. If multiple cards are linked to your account, swipe up from the bottom of the screen to select any card.

3. You can also provide additional ride information.

Traveling with Children:

- If you are traveling with a child and the Kids service class is unavailable, please leave a comment before confirming your request. You can call the driver to inquire if they have a child safety seat.

- If you have your child safety seat, you may choose any service class, but make sure to inform the driver in advance.

**Confirmation:**

- Tap “Confirm” to finalize your request.

 Rating Your Driver:

- After your ride, please rate your driver. A driver’s rating impacts their ability to continue driving with us.

Canceling a Ride:

- To cancel a ride request while still searching for a car, tap "Cancel ride" at the bottom of the screen.

- If a car has already been assigned, swipe up from the bottom of the screen to access information about the car, driver, and ride, then tap "Cancel ride."

- Note: A fee will be charged if you cancel a ride request after the car has arrived.

You can pay for rides using cash or a card. 

To select a payment method:

1. Before placing an order: Open the app menu and go to the "Payment Methods" section to choose your preferred payment option.

2. While placing an order: Tap the payment icon next to the pickup address after entering your destination.

3. If the ride has already started: You can switch from cash to card, but you cannot change from card to cash.

If you're paying by card but the card is blocked or has insufficient funds, the payment method may automatically switch to cash. You will receive a notification about this change, and the driver will also be informed.

Promo codes give a discount for one or more rides.

For the discount to work, enter the promo code before placing a ride request.

Go to the app menu  → Promo code.

Enter the discount manually (don't copy and paste!).

Tap Done.

If your promo code isn't working:

Make sure you entered it right — promo codes only contain numbers and Latin letters (no size limits).

You may be using an old app version. Download the latest update in the App Store or Google Play, and try entering the promo code again.

The discount may already be used in full if the promo code has a maximum limit.

To suspend a promo code discount, tap on the promo code card and confirm.

This feature is available only if you pay for your ride using a bank card (this excludes rides with a promo code). 

If you enjoyed your ride, you have the option to tip the driver. To set a standard tip amount for all your rides, go to the app menu, select "Payment Method," then "Default Tip," and set your preferred amount.

You can change the tip amount at any time in the app menu or at the end of a ride when you rate the driver. 

Tips will be charged automatically to your card if, within 30 minutes after the ride ends, you give the driver a positive rating (or no rating) and tap "Done." 

If you give the driver a negative rating and tap "Done" within that 30-minute window, no tip will be given. 

If you don’t tap "Done" within 30 minutes after your ride, the tip amount will be held on your card for 24 hours. During this time, you can change the tip amount for that ride, and it will be charged to your card after 24 hours.

At the end of a ride, we can send you a:

- Ride report

- Payment receipt

To get a ride report after every ride, add your email in the app. We'll email you a link to confirm your ride report subscription. That's it! Now you'll receive ride reports automatically.

Drivers will give you a payment receipt upon request. If you forgot to ask for a payment receipt at the end of a ride, please contact the taxi company directly.

Contact us immediately for any emergencies.

It's been less than two days. Contact the driver; they are usually willing to return your belongings. The call button in your order history remains active for 48 hours after the ride.

More than two days have passed or no agreement was reached with the driver: Describe your lost item and we'll help you get it back as soon as possible.

I lost the phone I requested the ride with. We'll help you! Please write to us and include two phone numbers:

1) the number to reach you now and 2) the number associated with the ride.